Return & Refund Policy

1. Return Window & Eligibility

You have a 7-day return/exchange window — 7 days from the date of delivery to request a return or exchange. To be eligible:

• The item must be unworn and unused, with the original box and tags intact.
• Once we receive the item, our team inspects it for quality. Return approval is shared within 2 business days of receiving the product.

2. What Is Not Returnable

• Items that are worn, used, washed, or damaged after delivery
• Items returned without the original box or with tags removed
• Items returned after the 7-day window

3. How to Initiate a Return

Within the 7-day window, contact us at support@libertyleathers.in, call 9812067301, or message us in the site's support chat with your order number and the reason for return. We'll arrange the reverse pickup.

4. Reverse Pickup Fee

• A ₹99 reverse-pickup fee applies to returns and is deducted from your refund.
• If you received a defective, damaged, or incorrect item (wrong size/product sent), the fee is waived — contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no extra cost.

5. Refunds

• Prepaid orders: once your return is approved, the amount (minus the ₹99 reverse-pickup fee) is refunded to your original payment method within 10 business days.
• Cash on Delivery orders: the amount (minus the ₹99 reverse-pickup fee) is credited to your store wallet for future use.
• Banks and card providers may take additional time to reflect refunds. If more than 15 business days have passed since approval, contact us at support@libertyleathers.in.

6. Exchanges

Want a different size or colour? Contact support or use the site's chat within the 7-day window and we'll arrange the exchange, subject to stock availability.

7. Contact

For returns and refunds: support@libertyleathers.in or 9812067301.