Privacy Policy

1. Information We Collect

• Provided by you: name, email address, phone number, shipping address, and order details when you create an account, place an order, write a review, or contact support (including the support chat).
• Payment information: processed directly by PhonePe — we do not receive or store your full card, UPI, or banking details.
• Automatically collected: browsing activity on this site, device/browser type, and IP address, via cookies and analytics tools.

2. How We Use Your Information

• To process, deliver, and provide invoices for your orders
• To send order updates (confirmation, shipping, delivery) by email/SMS/phone
• To respond to support requests and grievances
• To improve our website and products, and — with your consent where required — for marketing
• To comply with legal, tax, and accounting obligations (including GST invoicing)

3. Sharing of Information

We do not sell your personal data. We share information only with:

• Payment processors (PhonePe) to complete transactions
• Shipping/logistics partners to deliver your order
• Service providers who help us operate the site (hosting, analytics, communications), bound by confidentiality obligations
• Advertising and analytics platforms (e.g. Google, Meta) in aggregated or pseudonymous form, where we use their measurement tools

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand site usage. We may also use analytics and advertising tools (such as Google Analytics and the Meta Pixel) to measure site performance and advertising effectiveness. You can disable cookies in your browser, though some features may not work correctly.

5. Data Security & Retention

We use industry-standard measures to protect your data, including secure hosting and encrypted payment processing. Order and invoice records are retained as required by tax law. No system is 100% secure — please use a strong password and safeguard your account access.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing, by contacting us at support@libertyleathers.in. We respond to verified requests within a reasonable time as required by law. Privacy grievances may also be raised with our Grievance Officer (details below).

7. Seller & Compliance Information

Disclosures under the Consumer Protection (E-Commerce) Rules, 2020:

• Registered entity name: Liberty Leathers
• GSTIN: 06AAAFL5271G1ZI
• Registered address: Hall No. 5, 6 & 7, Liberty Complex, G.T. Road, Gharaunda, Karnal, Haryana – 132114
• Customer care: 9812067301 | support@libertyleathers.in
• Hours: Mon–Sat, 9 AM–5 PM (closed Sundays)

8. Grievance Officer

• Name: Rahul Kumar
• Designation: E-commerce Executive
• Email: rahul.libertyleathers@gmail.com
• Phone: 9812067301
• Address: Hall No. 5, 6 & 7, Liberty Complex, G.T. Road, Gharaunda, Karnal, Haryana – 132114

We acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

9. Nodal Officer (Consumer Protection Act, 2019)

• Name: Rahul Kumar
• Designation: E-commerce Executive
• Contact: rahul.libertyleathers@gmail.com · 9812067301